Sales & Service Skills
Why Develop your Sales & Service capacity?
Warren Buffet has been quoted as saying
“It’s only when the tide goes out that you learn who’s been swimming naked.”
Whilst this was said in the context of investment strategies, the same analogy can apply to the sales and service skills of businesses. When demand for goods and services was high there wasn’t much attention paid to the skills of staff selling and delivering those goods and services.
Now, every organisation has to work hard to earn and retain its customers business and many organisations have found that the skills to do this have been lost or at least not well maintained.
What We Can Do for You?
We have helped organisations increase their sales and service. We firstly help you identify and develop effective structures and standards for how you deliver your products and services to customers including the types of employee behaviour that will engage and re-engage your customers .
We then help you implement those structures and standards so that you have a consistent high quality sales and service process around which employees can be reviewed and coached.
Contact us to find out more and to find out if our sales and service process can improve your sales performance.
Testimonials
“…the team were particularly impressed with the structured approach to sales process and they can now see the importance of good questions”
Manager – Financial Services
“The content was excellent. I would definitely recommend using Performance Solutions again in the business. They tailored the training to the exact needs I had outlined”
Sales Manager, Health Insurance re: Sales & Negotiating Skills Training
“Colm was instrumental in designing and implementing a sales process which led to a significant increase in sales in our branch network”
General Manager, Banking, re: Sales Process Training